Business Analyst/Consultant (Salesforce)



  • Provide oversight to multiple client implementations of Salesforce;
  • Work with delivery team to coordinate client communication;
  • Gather, map, & understand client business requirements for implementations, including:
    • Current & future state process mapping.
    • Fit/gap analysis.
    • Facilitating working sessions.
    • SDLC documentation creation & maintenance (ex. test scenarios, test entry criteria, test exit criteria, user acceptance testing scripts, use case documentation, user stories, scope documentation, etc.).
  • Resource & budget management, including burn-down & burn-up tracking, utilization measuring, task/sprint management, etc;
  • Training documentation creation, train-the-trainer, end user training, etc;
  • Build & maintain customer relationships;
  • Monitor & communicate all project updates, scheduling, invoicing, etc;
  • Work with developers, architects, & other consultants to design and implement client requirements;
  • Configure users, custom fields, validation rules, page layouts & list views, workflows & approvals, etc;
  • Participate in testing, training, & post-implementation support as needed;
  • 2+ years’ experience in analyst/PM role for Salesforce or other CRM (SAP, Siebel, 1C, Pega, Zoho, Bitrix);
  • Ability to implement CRM solutions, including gathering requirements, configurations, testing, training, etc;
  • Excellent client relation skills, organization, & prioritization capabilities;
  • Ability to work with a wide range of types of companies & various levels of people within those organizations;
  • Wide range of different projects for every taste - small and extra big, waterfall and agile, software development and strategy consulting;
  • Individual career development plan;
  • Internal and external professional education;
  • The young, strong and friendly team of excellent professionals;
  • Flexible working hours in schedule 5/2;
  • Vacation 31 days;
  • Corporate sport activities and discounts on sport;
  • Ergonomic working places, enjoyable working environment, convenient geographical location of the office.

15 марта 2021

От 3 до 6 лет

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